Cancellations and refunds

Online regression

If you haven't booked your session yet, you can cancel and get a full refund.

If you've already booked, you can change the time once with at least 24 hours' notice, using the link in your confirmation email.

For anything else, message us and we'll look at it.

You can cancel for a full refund as long as you haven't sent your reading form.

The AUD 50 deposit is non-refundable and is deducted from the session total.

If Lucy has to cancel a session, you can choose a new time or a full refund.

Refunds go back to the same payment method through Stripe. Depending on your bank, they can take 5 to 10 business days to appear.

To request a cancellation or refund, write to qhhtlucy@gmail.com with your order number.

This policy doesn't limit your rights under applicable consumer law, including the Australian Consumer Law.